Cost-Efficient, Seamless Operations
Seamless VoIP Solutions for Customer and Carrier Management
SIPNAV provides tailored VoIP solutions for seamless customer and carrier management. With an intuitive design, SIPNAV simplifies operations, allowing effortless navigation between clients and vendors.
Partner With Leading Industry Giants
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Efficient, Cost-Effective Solutions for Customer and Carrier Management
SIPNAV provides a seamless, intuitive way to manage both customer and carrier interactions in one place.
By tailoring VoIP solutions to meet the needs of your business, you can ensure operations are efficient and cost-effective.
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Seamless Integration Between Customer and Carrier
Navigate the complex interconnections between your clients and your vendors with ease and confidence. Industry-leading rate and route management puts the full potential of Telecom at your fingertips.
Network Metrics
Call Routing
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Tailored Management with
SIPNAV at Your Core
No other platform will allow you the visibility and tools you need to manage your business relationships this well, ensuring efficiency and personalized control at every step.
SIPNAV has and will always be the platform other platforms strive to be, offering unmatched reliability and scalability for growing businesses.
User Tracking
Live Monitoring
Performance Monitoring and Analysis
Track key metrics, identify trends, and optimize your carrier relationships for maximum efficiency.
With real-time monitoring and in-depth analysis, you can make data-driven decisions that enhance the reliability and quality of your telecommunications network
Proactive Routing for Enhanced Call Quality
Analyze network performance to detect issues before they impact call quality.
SIPNAV’s routing algorithms dynamically reroute calls to optimal paths, reducing latency while maximizing clarity, efficiency, and profitability, ensuring consistent service quality.
Personalized Interaction Tracking
Track and analyze every interaction using SIPNAV’s personalized tracking tools.
Gain valuable insights into customer and carrier behaviors, preferences, and needs to effectively tailor your communication strategies for optimal results and improved engagement.
Customizable Real-Time Reporting
Stay informed and in control with SIPNAV’s customizable reporting.
At SIPNAV we believe good data drives good decisions. Our customizable dashboards and other reporting pages put the metrics and data points you care about right where you need them.
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Enhanced Customer
Satisfaction Workflow
Maximize customer satisfaction by simplifying processes and group rate assignments.
Create customized rates to meet your customers’ needs and efficiently manage accounts, agents and carrier portals while leveraging advanced routing and capacity management tools.
Scalable Capacity Management
Whether you’re experiencing rapid growth or seasonal fluctuations in volume, our platform allows you to effortlessly adjust your network capacity to meet your needs.
Dynamic Rate Optimization
Maximize revenue and profitability with our dynamic rate deck builder. Create intelligent and efficient rate decks that drive peak performance and profit.
Whether you are building a deck from scratch or updating a current price sheet, SIPNAV’s rate deck builder and proprietary distribution system is second to none.
Smarter Customer Management
Benefits of Using SipNav for
Customer and Carrier Management
Route to your customers strengths
Route how it makes sense between you and your client.
Prioritize routing by quality, cost, or percentage, or use any combination to ensure optimal efficiency and tailored service for both parties.
Seamlessly Manage Your Accounts
Assign rates and send notifications to multiple
Accounts with one easy process. Streamline workflows and save time by managing all accounts from one centralized location.
Customized User Access Controls
Define user roles and permissions to control access across the platform. Strengthen security with multi-factor authentication to verify identities and prevent unauthorized access.
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Automate Call Logging for
Efficient Data Management
Pull Call Detail Records in a manner that befits your operation. View or Download CDRs via the portal, FTP, API or any other standard method of your choice.
These features are also available to yourclient’s through their customer portal. Allowing your clients to pull their own CDRs and traces improving your NOC and customer interactions.
SIPNAV CDR
Unlike other platforms, CDR’s produced in SIPNAV can be as detailed as you need it to be. With over 90 available data points, you can be sure you will have the data you need to complete the task at hand.
CloudShark
Included in the cost of the switch is a subscription to and direct integration of CloudShark. Pull and share partial or full traces immediately after a call completes directly from the User Interface, allowing for robust monitoring and quick troubleshooting.
Smooth Connections, Every Time
Integrated CRM Solutions
Store important docs like KYC, Contracts, Targets, NDA’s and anything else you may need instant access to.
Merge all customer data, including contact information, communication history, and interactions, in one centralized CRM system and automate routine customer interactions.
innovate, Optimize & Lead
Features That Makes a Difference
The SIPNAV billing platform is designed to automate and simplify your accounting world. Accuracy. Simplicity. Automation.
Efficiently Manage Product Groups
Organize carrier products into logical groups for easier management and analysis. Create groups based on various criteria such as product type, customer segment or geographic region.
Drill down on profit
SIPNAV offers unique tools designed to maximize profit. Use your existing traffic, and we guarantee higher profitability compared to other platforms. Contact us for a tour of these features!
Make Detailed Reporting and Troubleshooting
View all your call products together or separately to analyze performance effectively. Identify trends quickly and make informed decisions to optimize your product offerings, routing, and overall service quality.
Automate Your Shutoff Options
Protect your profit, capacity, and clients from accidental or fraudulent usage with SIPNAV’s security features. Control who can run traffic on your network and when. Rest assured, your assets are safeguarded.
Personalize Your Own Dashboard and Reports
Each unique user can customize their data intake as it relates to their position. Your NOC and Controller need access to different data, so why are they looking at the same reports? Easily adjust your Dashboard and reports to fit the person viewing them.
